# Hospitality Team

## A. Accommodation Management:

1\. Room Assignments:

* Prepare room assignments in advance, considering the need for gender-segregated rooms for students and appropriate arrangements for teachers and staff.
* Ensure that each room is equipped with essential amenities, including Wi-Fi, a safe, and a work area.
* Identify any special accommodation needs, such as accessibility requirements or allergies, and prepare rooms accordingly to ensure comfort and safety for all guests.

2\. Welcome Package:

* Provide a welcome package in each room, including a welcome letter, itinerary, local area map, emergency contact numbers, and details about hotel amenities.

3\. Safety and Security:

* Brief guests on safety and security procedures, including emergency exits, meeting points, and whom to contact in case of an emergency.

## B. Meal Arrangements:

1\. Menu Planning:

* Collaborate with the kitchen team to plan menus that cater to the dietary preferences and restrictions of the delegation, with a focus on providing balanced, nutritious options.
* Include a variety of cuisines, with an emphasis on Indian dishes, to offer a taste of home and introduce local Russian cuisine for cultural exchange.

2\. Meal Schedules:

* Coordinate meal schedules with the delegation's daily itinerary, ensuring timely service of breakfast, lunch, dinner, and snacks, if required.

3\. Dining Setup:

* Arrange dining areas to accommodate the group comfortably, considering private dining options for official meetings or cultural exchanges.<br>

## C. Hospitality and Guest Services:

1\. Cultural Sensitivity Training:

* Conduct cultural sensitivity training for hotel staff, focusing on understanding and respecting the cultural backgrounds and customs of the delegation members.

2\. Language Support:

* Ensure that front desk and guest services staff are equipped to communicate effectively with the delegation, providing language support or translation services as needed.

3\. Local Information and Assistance:

* Offer information on local attractions, cultural norms, transportation options, and any scheduled local events that might be of interest to the delegation.

4\. Health and Wellness:

* Provide information on available health and wellness facilities, such as fitness centers or spas, and arrange for medical assistance if required.

## D. Communication and Coordination:

1\. Designated Contact Person:

* Assign a designated contact person or liaison from the hospitality team to coordinate directly with the delegation leaders, addressing any needs or concerns that arise.

2\. Daily Briefings:

* Conduct daily briefings with the delegation leaders to review the day’s schedule, meal arrangements, and any special requests or adjustments.

3\. Emergency Preparedness:

* Ensure all staff are trained in emergency response procedures, ready to assist the delegation in case of any unexpected situations.

4\. Check-Out Process:

* Plan a smooth check-out process, assisting with luggage, transportation arrangements, and any last-minute requests.